Privacy Policy

Effective date: July 1, 2026  ·  Uptick LLC  ·  Minnesota, USA

1. Overview

Uptick LLC ("Uptick," "we," "us," or "our") operates the Relay call management service. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using Relay, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information in connection with your use of Relay:

• Account information: Your name, business name, email address, and phone number provided during onboarding
• Call data: Records of inbound calls including caller phone numbers, call timestamps, call duration, and call type (answered or voicemail)
• Call recordings: Audio recordings of calls handled by Relay's AI voicemail agent
• Transcripts: Text transcriptions of recorded calls generated automatically
• Voicemail captures: Caller name, callback number, and reason for call collected by our AI voicemail agent
• Usage data: Information about how you access and use the client portal

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Relay service
• Deliver call recordings, transcripts, and voicemail captures to your client portal
• Send you email notifications about calls and account activity
• Respond to your support requests and inquiries
• Improve and develop the service over time
• Comply with legal obligations

We do not sell your data. We do not use your call data for advertising purposes.

4. Call Recording Disclosure

Relay records inbound calls made to your dedicated business number. Call recording laws vary by state. As a client, you are responsible for understanding and complying with applicable call recording consent laws in your jurisdiction and the jurisdictions of your callers. Uptick is not liable for any legal issues arising from your use of call recording features.

5. Third-Party Service Providers

Relay relies on trusted third-party providers to deliver the service. These providers may process certain data on our behalf:

• Telnyx — call routing, forwarding, and phone number infrastructure
• Deepgram — audio transcription of recorded calls
• Vapi — AI-powered voicemail agent
• Supabase — secure database storage for call records and account data
• Zapier — automated email notifications

Each provider is bound by their own privacy policies and data processing agreements. We do not authorize these providers to use your data for any purpose other than providing services to Uptick.

6. Data Storage and Security

Your data is stored securely using Supabase, a cloud database platform with industry-standard security practices. Access to your call data is restricted to your private client portal and protected by secure authentication. We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

No method of transmission or storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security.

7. Data Retention

We retain your call records, recordings, and transcripts for the duration of your active subscription. If you cancel your service, you may request an export of your data within 30 days of termination. After that period, your data may be deleted from our systems.

8. Your Callers' Data

When your customers call your Relay number, their phone number and any information they share with the AI voicemail agent is captured and stored in your client portal. This data is used solely to provide the call management service to you. Callers who leave voicemails receive an automatic SMS confirmation that their information was received.

9. Your Rights

You have the right to:

• Access the data we hold about your account and calls via your client portal
• Request correction of inaccurate account information
• Request deletion of your account and associated data
• Request an export of your call data

To exercise any of these rights, contact us at Tony@uptick.tools.

10. Children's Privacy

Relay is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of the service after changes take effect constitutes acceptance of the updated policy. The effective date at the top of this page will always reflect the most recent version.

12. Contact

Questions about this Privacy Policy or how we handle your data? Contact us at Tony@uptick.tools or through the contact form on our website.