Please read these terms carefully before using Relay.
Effective date: July 1, 2026 · Uptick LLC · Minnesota, USA
By signing up for or using Relay, a service provided by Uptick LLC ("Uptick," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service.
Relay is a call management service that provides inbound call forwarding, AI-powered voicemail capture, call recording, transcription, and a client portal for reviewing call history. The service is intended for small business owners and contractors.
You must be at least 18 years old and operating a legitimate business to use Relay. By using the service, you represent that all information you provide is accurate and complete.
Upon signing up, Uptick will provision a dedicated phone number and configure the service on your behalf. You are responsible for providing accurate business information during onboarding, including your cell phone number, email address, and business details.
Relay records and transcribes inbound calls to your dedicated number. By using the service, you acknowledge and consent to the recording of calls handled through Relay. You are responsible for ensuring your use of call recording complies with all applicable laws in your jurisdiction, including any state-specific call recording consent requirements.
Uptick is not responsible for any legal liability arising from your failure to comply with applicable call recording laws in your state or the states in which your customers are located.
Relay is a paid subscription service. Payment terms, pricing, and billing cycles will be agreed upon at the time of signup. All fees are non-refundable except as required by law or expressly stated otherwise. Uptick reserves the right to suspend service for non-payment.
You agree not to use Relay to:
Your use of Relay is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Call recordings, transcripts, and voicemail captures are stored securely and accessible only through your private client portal.
Relay relies on third-party providers including Telnyx (call infrastructure), Deepgram (transcription), and Vapi (AI voicemail). While we take care in selecting reliable partners, Uptick is not liable for any interruptions, errors, or data loss caused by third-party service providers.
We strive to maintain high availability but do not guarantee uninterrupted service. Relay may be temporarily unavailable due to maintenance, third-party outages, or circumstances beyond our control. Uptick is not liable for any losses resulting from service downtime.
Either party may terminate the service relationship at any time. Uptick reserves the right to suspend or terminate your account immediately if you violate these Terms. Upon termination, your access to the client portal and all associated data will cease. You may request an export of your call data within 30 days of termination.
Relay is provided "as is" and "as available" without warranties of any kind, express or implied. Uptick does not warrant that the service will be error-free, uninterrupted, or that any specific results will be achieved through use of the service.
To the fullest extent permitted by law, Uptick LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits or lost business opportunities, arising out of or related to your use of the service, even if Uptick has been advised of the possibility of such damages.
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Minnesota.
Uptick reserves the right to update these Terms at any time. We will notify active clients of material changes via email. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Reach out at Tony@uptick.tools or through the contact form on our website.